Refund Policy

Pennyblacktemplates.com is offering irrevocable digital products. Our technical team always help you to resolve the issues. Also we provide various solutions for our products to work properly.  But still if you are an unsatisfied customer and our product has unrectifiable fault, then we would consider for a refund. Our refund policy is given below..

We deliver refund for the following cases

If the purchased product is entirely non-functional.
If we failed to respond to support in 5 days (business days only).
Item’s promised support not provided.
In case of any unfixed issues

We don’t deliver the refund for the following reasons

You have changed your thoughts about the purchased item.
You purchased an item by mistake and the item(s) was sent/already downloaded by you.
It has already been 15 days since you have bought our item.
We don’t deliver the refund for any feature you ask that is not listed in our item description. (N.B: It is best for you to check the feature list and if the product has any demo preview, then check that too).
We do not deliver any custom work. Anything additional you need will have to be done by you or any third party you hire. No refund will be issued on such a condition.
Don’t have enough expertise to use the purchased product.
You claimed for a refund but failed to provide sufficient information to that.

Contact our technical support

We have included a help document in every digital product that we offer. If you need any aditional help, you can contact our support mail

support@pennyblacktemplates.com